Privacy Policy
Your privacy matters to us. This policy explains how we handle your information.
Last updated: March 15, 2026
1. Information We Collect
When you use our website, request a quote, or contact us for service, we may collect the following information:
- Your name, phone number, and email address
- Your home or service address
- The type of HVAC service you are requesting
- Any additional details you provide in a message or form submission
We collect this information only when you voluntarily submit it through our contact forms, phone calls, or email correspondence.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Schedule and perform HVAC services at your location
- Send appointment confirmations and service reminders
- Provide estimates, invoices, and receipts
- Improve our website and customer experience
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
3. Information Sharing
We may share your information only in the following limited circumstances:
- With our technicians and staff to fulfill your service request
- With trusted service providers who assist in operating our website (such as hosting and email services)
- When required by law or to respond to legal process
- To protect the safety and rights of our customers, employees, or the public
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses industry-standard security practices including HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
6. Third-Party Links
Our website may contain links to third-party sites (such as review platforms or social media). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of any marketing communications
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Phone: (209) 598-5990
- Email: dvmheatingncooling@gmail.com
- Location: Stockton, CA